Quick answers
to common questions.

How do I sign up for TBM Enterprise? expand_more

Click "Start Free Trial" on any page. Enter your business email, choose a plan, and verify your email. Your 30-day trial starts immediately with full access to all modules. No payment method required.

What information do I need to register? expand_more

Your business legal name, TIN (Tax Identification Number), physical address, and contact details. If you have multiple branches, you can add them during setup or later from Settings.

Can I try TBM before committing? expand_more

Yes. Every plan includes a 30-day free trial with full feature access. Add unlimited users, process real transactions, and test mobile money integration. No credit card required to start.

How long does setup take? expand_more

Most businesses are live in under 15 minutes. The guided setup walks you through: business details → tax config → mobile money → products → first sale. CSV import makes product onboarding fast.

Do I need technical skills to use TBM? expand_more

No. TBM is designed for business users, not IT specialists. The interface uses familiar Ugandan business terminology. Our support team offers free onboarding calls for new customers.

What currencies are supported? expand_more

UGX is the native billing currency. The platform also supports 10+ African currencies with live FX rates for multi-currency businesses.

Can I change plans later? expand_more

Yes. Upgrade or downgrade anytime from Settings → Subscription. Changes take effect at your next billing cycle.

What payment methods do you accept? expand_more

MTN Mobile Money, Airtel Money Uganda, Visa/Mastercard (via Paystack/Flutterwave), and direct Bank Transfer. All payments reconciled automatically in UGX.

Are there any hidden fees? expand_more

No. The monthly price includes all modules, users, support, and updates. Mobile money transaction fees are passed through at cost from the provider.

Which modules are included in my plan? expand_more

All 13 modules are available on every plan. The difference is usage limits: users, locations, products, invoices, and advanced features are gated by plan tier.

Can I manage multiple branches? expand_more

Yes. Starter: 1 location. Professional: 2 locations. Premium: 10 locations. Each branch has independent stock, sales, and reporting while rolling up to consolidated financials.

Does TBM work offline? expand_more

The POS has offline mode for cash sales. Data syncs automatically when connectivity returns. Mobile money and card payments require internet.

Can I import my existing data? expand_more

Yes. CSV import for products, customers, and suppliers. Opening balances for stock and ledgers. Our team assists with larger migrations from QuickBooks, Xero, or legacy systems.

Is there an API for custom integrations? expand_more

Yes. RESTful API with webhooks for real-time events. API keys managed in Settings. Rate limited to 100 req/min. Documentation at developer.tbm.ug.

What hardware does POS support? expand_more

Star Micronics, Epson, and generic ESC/POS receipt printers. Bluetooth barcode scanners. Cash drawers triggered via printer. Android tablets and Windows PCs supported.

Does TBM calculate URA taxes automatically? expand_more

Yes. 18% VAT on invoices, PAYE on payroll (progressive brackets), NSSF 15%, and Local Excise Duty where applicable. All rates update automatically when URA gazettes changes.

Can I file VAT returns directly from TBM? expand_more

TBM generates the URA VAT Return (VAT 101) in the exact format required, with PRN ready. Download the JSON/CSV and upload to the URA portal.

How are PAYE and NSSF handled? expand_more

Run monthly payroll → TBM calculates PAYE and NSSF (15% total). Generates payslips, bank payment file, and URA PAYE return. NSSF schedule ready for employer portal upload.

What about Local Excise Duty (LED)? expand_more

LED is calculated on applicable goods (beer, spirits, soft drinks, cement, etc.) at the gazetted rates. LED return generated alongside VAT return.

Are tax rates updated automatically? expand_more

Yes. Our compliance team monitors URA gazettes. When rates change, we push updates to all tenants within 24 hours. You'll see a notification in-app.

What are the system requirements? expand_more

Any modern browser. POS works on Android 8+ tablets, Windows 10+, and macOS. Internet required for mobile money/card; POS offline mode for cash.

Is my data secure? expand_more

Yes. Data encrypted at rest (AES-256) and in transit (TLS 1.3). Hosted in Tier III data centers. Daily automated backups with 30-day retention.

Can I export my data? expand_more

Anytime. CSV/Excel/PDF exports for all modules. API access for automated extraction. No vendor lock-in.

Do you integrate with accounting software? expand_more

TBM includes full accounting. For external accountants, we export URA-compliant trial balances and journal entries. Direct Xero/QuickBooks sync in beta.

How do I reset my password? expand_more

Click "Forgot Password" on the login page. A reset link is sent to your registered email. Link expires in 60 minutes.

Is two-factor authentication available? expand_more

Yes. Enable 2FA in Settings → Security. Supports authenticator apps and SMS backup codes. Mandatory for Admin and Accountant roles on Premium plan.

What happens to my data if I cancel? expand_more

Your data remains accessible in read-only mode for 90 days after cancellation. Full exports available anytime. After 90 days, data is permanently deleted.